Cancellation & Returns

 

Kade Hair aims to ensure all customers are satisfied with their purchases. If you are not completely happy with your order, you may return eligible items under the conditions outlined below.

1. Non-Returnable Items

• Clearance items are non-returnable unless faulty.
• Due to hygiene regulations, we cannot accept returns on:
  • Scissors and razors.
  • Clippers, trimmers, or shavers unless unused and in the same condition as received.
  • Clipper, trimmer, and shaver blades, leads, and chargers (considered perishable items, not covered under warranty).

2. Return Eligibility

• Items must be returned within 14 days of receipt.
• Items must be unused, unopened, and in original packaging, including intact seals, shrink-wrap, and accessories.
• Items must be sent with a copy of your invoice.
• Refunds will be processed upon receipt and inspection of returned items.

3. Return Process

• Contact our team at [Insert Contact Email] before sending any items back.
• For your protection, we recommend using a tracked delivery service.
• The cost of returning goods is the responsibility of the customer unless the wrong product was sent or the item is faulty.

4. Faulty or Incorrect Items

• If an item is received faulty or incorrect, contact us within 24 hours of receipt.
• Claims for damaged goods must be reported within 24 hours of delivery.
• If the outer packaging is visibly damaged upon delivery, you have the right to refuse the parcel.

5. Furniture & Custom Orders

• Furniture and equipment items are often built to order or custom made, and additional terms apply:
  • If cancelled after 5 working days of ordering, a 20% cancellation fee will apply.
  • Custom furniture orders are non-returnable, except in cases of manufacturing defects.
  • Delivery charges for furniture are quoted separately based on location.
  • Any warranty claims are subject to inspection and testing.

6. Delivery & Liability

• Signing for goods means you accept the delivery in full and undamaged. If the parcel is damaged or incomplete, refuse delivery.
• Orders delivered may be subject to a delivery charge. See our [Shipping Policy] for details.
• Late delivery does not entitle cancellation of the order.

7. Warranty Information

• All products are guaranteed under the manufacturer’s warranty.
• Warranty may be voided if proper care has not been taken of the item.

8. General Terms

• Kade Hair reserves the right to refuse any return that does not meet our policy conditions.
• Our liability for returned products does not exceed the product purchase price.
• This returns policy does not affect your statutory rights under UK consumer law.

For any questions regarding returns, refunds, or exchanges, please contact [Insert Contact Information] before proceeding with a return.