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Terms of service

Last Updated: 5 February 2025

Welcome to Kade Hair. By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree, please discontinue use of this website.

1. General Information

Kade Hair provides professional barbering, grooming, and haircare products. By using our website, you acknowledge and agree to the terms outlined below.

2. Pricing & VAT

  • Prices on this website exclude VAT at 20%, which will be added at checkout.
  • Promotional offers do not apply to bundles or already discounted products.
  • Discount codes cannot be combined with other offers.

3. Orders & Delivery

3.1 Placing an Order
  • By purchasing from Kade Hair, you confirm that you understand the correct use of the products.
  • Kade Hair is not responsible for any misuse or negligence resulting from improper use of a product.
3.2 Shipping & Delivery
  • UK orders are shipped via FedEx, Royal Mail, APC or a courier of our choice.
  • We do not deliver to PO Box numbers.
  • Bank holidays are not considered working days.
  • International orders may take 7-14 working days for delivery.
  • Orders may be subject to shipping charges, calculated at checkout.
3.3 Missed Deliveries & Safe Spaces
  • If you request delivery to a safe space or neighbour and the package is lost, Kade Hair will not be liable.
  • If you are unavailable at the time of delivery, the courier will attempt a re-delivery.
  • Requests to deliver to an alternative address after failed delivery attempts may incur additional charges.
3.4 Accepting Your Delivery
  • A signature may be required upon delivery.
  • Signing for the package confirms that it was received in full and undamaged.
  • If the parcel is damaged or incomplete, you have the right to refuse delivery.

4. Returns & Refunds

4.1 Return Policy
  • Items must be returned within 14 days of receipt.
  • Items must be unused, unopened, and in original packaging.
  • Due to hygiene regulations, we cannot accept returns on:
    • Scissors and razors.
    • Any item returned in an unacceptable condition.
4.2 Refunds
  • Refunds will be processed to the original payment method (as per GDPR regulations).
  • Refunds are processed within 7 working days after receiving returned items.
  • Shipping fees are non-refundable, unless the product is faulty.

5. Warranty & Liability

5.1 Product Warranty
  • Items are covered under the manufacturer’s warranty.
  • Electrical items typically have a 1-year warranty, unless otherwise specified.
  • Bespoke furniture orders may be non-refundable or subject to supplier discretion.
  • Warranty periods vary from 6 months to 3 years, depending on the product.
5.2 Limitations of Liability
  • Kade Hair is not responsible for:
    • Indirect or consequential losses from product use.
    • Variations in product descriptions, colours, or packaging.
  • Warranty excludes accidental damage and wear & tear.

6. Website Use & Intellectual Property

6.1 Acceptable Use Policy

You agree not to misuse this website, including:

  • Republishing, copying, or redistributing content.
  • Editing or altering any materials on this site.
  • Using this site for fraudulent or unlawful activities.
6.2 Intellectual Property
  • All website content, including images and branding, is owned by Kade Hair.
  • You cannot use any content without permission.

7. Disclaimers & Legal Notice

  • While we strive for accuracy, we do not guarantee that all content is error-free.
  • Kade Hair will not be liable for any losses related to reliance on website information.
  • We do not guarantee continuous availability of the website.
7.1 Governing Law
  • These terms are governed by English law.
  • Disputes will be handled in UK courts.

8. Contact Us

For questions regarding our Terms & Conditions, contact:

📩 Email: info@kadehair.co.uk