Help Center
At Kade Hair, we’re here to assist you with any questions or concerns regarding orders, delivery, returns, warranties, and product information.
Browse our frequently asked questions or get in touch with our support team.
Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
How do I place an order?
Simply add your selected products to the cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Klarna, and other secure payment options. All transactions are encrypted for security.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
We aim to process orders quickly, so modifications or cancellations are not always possible. If you need to make changes, contact us immediately at info@kadehair.co.uk
Shipping & Delivery
When will my order be shipped?
When will my order be shipped?
We aim to dispatch orders within 24 working hours, but during busy periods (such as sales events), this may take slightly longer.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email or SMS. You can also track your order here.
What are the shipping costs and timeframes?
What are the shipping costs and timeframes?
Shipping fees vary based on your location. Estimated delivery times are:
- Standard UK Delivery: 2-5 working days
- Priority Next Day Delivery: Order before 2 PM for next-day delivery
- International Delivery: 7-14 working days (subject to customs clearance)
Full details can be found on our Delivery Information page.
Returns & Refunds
What is your returns policy?
What is your returns policy?
You can return items within 14 days of receipt, provided they are unused, unopened, and in their original packaging. Due to hygiene regulations, certain products cannot be returned. Full details can be found on our Returns page.
How do I return an item?
How do I return an item?
Contact us at info@kadehair.co.uk to initiate a return. For security, we recommend using a tracked postal service. Return costs are the responsibility of the customer unless the item is faulty or incorrect.
How long does it take to process a refund?
How long does it take to process a refund?
Once we receive your return, refunds are processed within 7 working days to the original payment method.
Products & Warranty
Do your electrical items come with a warranty?
Do your electrical items come with a warranty?
Yes, all electrical items come with a manufacturer’s warranty. Most warranties last 12 months, but this varies by brand. Please refer to the product description for details.
How do I claim a warranty on my item?
How do I claim a warranty on my item?
If your product develops a fault within the warranty period, contact the manufacturer with proof of purchase and details of the issue.
What should I do if my product arrives damaged?
What should I do if my product arrives damaged?
Report any damaged or faulty products within 24 hours of delivery. If the packaging is visibly damaged upon delivery, refuse the parcel.
Contact Us
Still need help? Reach out to our team via one of the following methods:
📩 Email Support: info@kadehair.co.uk (For general inquiries, returns, and product support)
📞 Phone Support: [Phone Number] (Available: Mon-Fri, 9 - 4pm)
💬 Live Chat: Available during business hours. Click the chat icon at the bottom of your screen.
